E. Wise

If there was a rating higher than excellent, we would give it to Collins Tile and Stone. From the very first time we were visited by Buck to provide us our initial estimate, all the way through job completion, it was a fantastic experience. Remodeling a bathroom can be a rather scary proposition with all of the options and costs. We informed Buck what we were looking for, including several variations. We gave Buck a price range we were looking for and he worked with us to help fit the remodeling job into that budget (and we ultimately feel we didn’t sacrifice anything to get there). He visited us 3 different times to discuss our options and make sure we were all on the same page with what we wanted. He clearly knows his profession inside and out, and we never felt we were being pushed or given a “hard sale” of something we didn’t want or need. He was the only contractor (of the 4 we had estimates from) to look in the basement at floor joist spacing to make sure he recommended the proper product and installation. Work started on the promised start date. His crew was very professional and courteous, and obviously very skilled at what they do. With the master bath upstairs, the crew was careful with drop cloths to ensure any mess and dust was absolutely minimal. We had a crew of 3-4 folks the entire time. We were impressed that Buck himself visited the job site every day, not only to make sure we were aware of what had been done that day and what the plan was for the next day, but also just to discuss the job and ask if we had any questions or issues. Upon demolition of the existing shower, it was discovered that the wall studs were not even close to being even. All studs behind the shower wall were replaced to ensure a quality, long-life shower install. Even though it was not in the baseline job plan, the crew was able to find a way to extend our stand-up shower by 4-5 inches with no impact. They re-centered the drain and shower plumbing to match the extension at no additional cost. The crew paid attention to the planned tile layout, and made several suggestions/recommendations to items that weren’t apparent when the plan was laid out on paper. Removing and installing the new light fixtures (including movement of the boxes and dry wall repair) was an add-on during the work, as was installation of the new exhaust fan, and all were done in an extremely professional manner. We also can’t say enough about Buck’s recommendations for countertop and shower enclosure suppliers. His recommendations were spot-on, and we are as happy as can be with our new bathroom. We must admit that when we started the job, we thought we were looking for “just a tile installation”, but with Collins, we got a whole lot more at a very reasonable price. We have already passed recommendations along to our friends, and will use them again for any future jobs.